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Email Support Agent
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Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.
Role in a nutshell:
Due to the growing demand within our operational activity, we are currently looking for Email support agents to join, on a full-time basis, our Panama Team.
Responsibilities:
- The candidate will be responsible for managing incoming emails, addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction within the industry SLA.
- This role requires excellent communication skills, the ability to multitask, and a proactive approach to problem-solving.
Qualifications:
- Excellent written english communication skills with attention to detail
- Background in providing effective customer service and resolving issues
- Capable of handling a high volume of emails and prioritizing tasks
- Skilled at identifying problems and finding solutions quickly
Why Lacias?
- Learning and development opportunities and interesting, challenging tasks
- Competitive compensation package with a rewarding bonus program
- Opportunity to develop language skills
- Experience working in a vibrant, international organization
- Special gifts to celebrate your birthday
- Opportunities for career development and professional advancement
- Spacious, sunlit office space with a PlayZone
- Gifts to celebrate weddings and the arrival of newborns
- Complimentary office perks including, fruits, and snacks