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German Customer Support Agent
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Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.
Role in a nutshell:
Due to the growing demand within our operational activity, we are currently looking for German customer support agents to join, on a full-time basis, our Panama Team.
Responsibilities:
- Communication with customers through email and chats
- Acknowledge and resolve customers’ complaints
- Maintain prompt and empathetic attitude towards customers
- Acknowledge and resolve customers’ complaints
- Knowing our products inside and out so you can answer the questions
- Ensure satisfaction of the customer and provide professional support for customers
Qualifications:
- Excellent written and verbal German and English skills
- Experience working with customer support
- Analytical skills
- Ability to work in multitasking environment
Why Lacias?
- Learning and development opportunities and interesting, challenging tasks
- Competitive compensation package with a rewarding bonus program
- Opportunity to develop language skills
- Experience working in a vibrant, international organization
- Special gifts to celebrate your birthday
- Opportunities for career development and professional advancement
- Spacious, sunlit office space with a PlayZone
- Gifts to celebrate weddings and the arrival of newborns
- Complimentary office perks including, fruits, and snacks