Senior Customer Support Agent
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Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today's rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.
Role in a nutshell:
Due to the growing demand within our operational activity, we are currently looking for a senior customer support agent to join, on a full-time basis, our Lacias Panama Team.
Do not miss your chance to join the team! Apply now! Click the link and complete the form - Senior Customer Support Agent
Responsibilities:
Communication with customers through email and chats
Acknowledge and resolve customers’ complaints
Maintain prompt and empathetic attitude towards customers
Acknowledge and resolve customers’ complaints
Knowing our products inside and out so you can answer the questions
Ensure satisfaction of the customer and provide professional support for customers
Qualifications:
2 + years of experience in chat customer support
Ability to handle cases with minimum escalation to managers
Experience with tools such as Zendesk, Freshdesk, Intercom, Salesforce or similar platforms
Ability to handle multiple tickets while maintaining accuracy
Comfortable working in a fast -paced environment and adapting to changes
Fluency in English and Spanish is required
Why Lacias?
Learning and development opportunities and interesting, challenging tasks
Competitive compensation package with a rewarding bonus program
Opportunity to develop language skills
Experience working in a vibrant, international organization
Special gifts to celebrate your birthday
Opportunities for career development and professional advancement
Spacious, sunlit office space with a PlayZone
Gifts to celebrate weddings and the arrival of newborns
Complimentary office perks including, fruits, and snacks